Cookies Policy Template

Name of Cookie

Purpose

Expires

__stripe_sid

Used to process payments for our website.

30 minutes

__stripe_mid

Used to distinguish users.

1 year

cid

Used to process payments for our website.

3 months

vuid

These cookies are used by Vimeo to collect analytics tracking information.

3 years

player

These cookies are used by Vimeo to collect analytics tracking information.

1 year

cf_clearance

Used by Cloudflare to specify the duration that our website is accessible to a visitor that successfully completed a previous Captcha or challenge.

4 hours

Name of Cookie

Purpose

Expires

hblid

A visitor identifier that we use only on your site to remember this visitor between visits

2 years

wcsid

A session identifier that we use only on your site to keep track of a single chat session

When you close your browser

olfsk

Storage identifier that we use to maintain chat state across pages (e.g. message history)

2 years

_okbk

Extra state information (e.g. chat box being open/closed)

When you close your browser

_ok

Most recent Olark site ID (security measure)

When you close your browser

_oklv

The Olark loader version (for improved caching)

When you close your browser

_okla

Used for caching purposes (loaded from CDN vs. loaded from our infrastructure)

When you close your browser

_okgid

Used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed

When you close your browser

_okac

Used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed

When you close your browser

_okdetect

Used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages).

When you close your browser

_okck

Used to test whether the visitor's browser allows cookies to be stored.

When you close your browser

Name of Cookie

Purpose

Expires

tawk_uuid_

HTTP cookie

twk_idm_key

Visitor connection management

Session

twk_token_

HTML local storage

tawk_uuid_propertyId

Visitor tracking

6 months

tawkUUID (deprecated)

Visitor tracking

6 months

__tawkuuid (deprecated)

Visitor tracking

6 months

ss (deprecated)

Visitor session management

Session

TawkConnectionTime

Manages visitor connection

Session

Tawk_xxxxxxx (deprecated)

Visitor preference

6 months

Name of Cookie

Purpose

Expires

pubsub_cookie

This cookie is used for the freshchat service

When you close your browser

hop-{{webchat_token}}

This cookie is used for the freshchat service

When you close your browser

{{webchat_token}}

This cookie is used for the freshchat service

When you close your browser

{{webchat_token}}_{{siteId}}

This cookie is used for the freshchat service

1 year

pnctest

This cookie is used for the freshchat service

1 year

Name of Cookie

Purpose

Expires

ZD-zE_oauth

Stores the authentication token once the user has been authenticated.

2 hours

ZD-currentTime

Sets the time when page loads.

Forever

ZD-settings

Stores a hash of settings so that we don't keep sending blips after the initial one

Forever

ZD-suid

Session id for pathfinder.

20 minutes

ZD-buid

Collects Machine ID.

Forever

_answer_bot_service_session

Used to uniquely identify a user session when using Answer Bot Article Recommendations.

When you close your browser

Name of Cookie

Purpose

Expires

intercom-id-[app_id]

Anonymous visitor identifier cookie. As people visit your site they get this cookie.

9 months

intercom-session-[app_id]

Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom('shutdown');, which usually happens on logout.

1 week

intercom-device-id-[app_id]

Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse.

9 months

Name of Cookie

Purpose

Expires

_ga

Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

_gat

Google Analytics: Used by Google Analytics to throttle the request rate.

When you close your browser

_gid

Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

When you close your browser

_ga_<container-id>

Used to persist session state.

2 years

Name of Cookie

Purpose

Expires

mp_#_mixpanel

MixPanel: Cookie used by MixPanel for analytics purposes

1 year

Name of Cookie

Purpose

Expires

__smToken

The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not.

1 year

__smSmartbarShown

Is set when the Smartbar is shown

50 years

__smVID

Used to display relevant advertising

1 month

__smSessionId

Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products

When you close your browser

__smListBuilderShown

cookie is set when the List Builder is shown on your website.

1 year

__smScrollBoxShown

cookie is set when the Scroll box is shown on your website.

1 year

__smWelcomeMatShown

cookie is set when the Welcome mat is shown on your website.

1 year

__smSmartbarShown

cookie is set when the Smart Bars are shown on your website.

1 year

__smListBuilderOptOut

is set when a visitor clicks an "Opt-Out" button on the List Builder.

1 year

__smSmartBarOptOut

is set when a visitor clicks an "Opt-Out" button on Smart bars.

1 year

__smScrollBoxOptOut

is set when a visitor clicks an "Opt-Out" button on Scroll box.

1 year

__smWelcomeMatOptOut

is set when a visitor clicks an "Opt-Out" button on welcome mat.

1 year

__smSubscribed

is set when a visitor subscribes via any of the List Builder, Welcome Mat, Scroll Box or Smart Bars they are shown on your website.

1 year

Name of Cookie

Purpose

Expires

_fbp

Identifies browsers for advertising and site analytics services

90 days

fr

Delivers advertisement products such as real-time bidding from third-party advertisers

90 days

datr

Identifies the web browser used to connect to Facebook; enhances security and site integrity

2 years

c_user

Contains the user ID of the currently logged-in user

1 year<

xs

Contains session number and secret number for security

Varies, tied to session

sb

Helps improve friend suggestions

2 years

oo

Opt-out of Facebook showing ads based on activity on third-party websites

5 years

presence

Contains user's chat state (e.g., which chat tabs are open)

End of session

Name of Cookie

Purpose

Expires

__hstc

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

6 months

hubspotutk

This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

6 months

__hssc

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

30 min

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

session

messagesUtk

This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.

6 months

Name of Cookie

Purpose

Expires

ci_session

Preserves users states across page requests.

When you close your browser

refersion_csrf_code

Sets csrf token to prevent cross site request forgery.

When you close your browser

__cfduid

Used by the content network, Cloudflare, to identify trusted web traffic.

1 year

Name of Cookie

Purpose

Expires

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

When you close your browser

Name of Cookie

Purpose

Expires

Fomo.hstry-count-since-first-event-

Used by Fomo for showing user notifications.

Persistent

Fomo.hstry-first-timestamp-

Used by Fomo for showing user notifications

Persistent

Fomo.snv-

Used by Fomo for showing user notifications

Persistent

Name of Cookie

Purpose

Expires

_hjSessionUser_

Anonymous visitor identifier cookie.

1 year

_hjSession_

Identifier for each unique browser session.

1 hour

Name of Cookie

Purpose

Expires

fs_lua

Identifier for each unique browser session.

30 minutes

fs_uid

Anonymous visitor identifier cookie.

1 year

Name of Cookie

Purpose

Expires

mf_

Anonymous visitor identifier cookie.

When you close your browser

mf_user

Identifier for each unique browser session.

90 days

Name of Cookie

Purpose

Expires

FUS_COOKIE_data

Cookie used by Fullsession for analytics purposes.

30 minutes

Name of Cookie

Purpose

Expires

_omappvp

Anonymous visitor identifier cookie. As people visit your site they get this cookie.

400 days