In this article, we will dive into the downgrade process of your LearnWorlds plan.
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Downgrade your LearnWorlds Plan
To downgrade your LearnWorlds plans, you need to:
1. Hover the three dots under My Account and click on Account & Billing, in case you see the plan screen, make sure to click on the back icon and then click on Subscriptions or Overview. You can change your plan either from the Overview tab or from the Subscription tab.
2. Click on Change Plan.
3. Click the Downgrade button under the desired plan.
After selecting the downgrade option, you will be prompted to specify the reason for the change before proceeding to click on Downgrade my plan.
- Once you click on the Downgrade button, the system will schedule a downgrade at the end of the billing cycle of your plan.- If any add-ons, such as a mobile app or scale package, are currently activated and you choose to downgrade to a plan that does not support them, these will also be scheduled for cancelation but based on their own billing cycle.
Downgrading Examples/Scenarios
- If you are currently subscribed to the Pro plan and you utilize three popups but want to switch to the Starter plan, you will need to remove one of your three popups, as the Starter plan permits a maximum of only two popups.
- Assuming that you are currently subscribed to the Pro Trainer plan along with a mobile app add-on, your school's subscription is set to renew on January 25th, while the mobile app's will renew on March 25th. In case you decide to downgrade your plan on January 23rd, the change will be implemented for the school subscription on January 25th. However, the mobile app will continue to function until its billing cycle ends on March 25th.
How invoices are calculated when upgrade/downgrade
When you upgrade/downgrade your subscription, a new invoice is issued at the time of the plan's change (you are not double charged, the system allocates any existing payment to the future invoice). Το further elaborate with some examples:
Upgrade: When a subscription is upgraded and at the time of the upgrade, a new invoice will be issued and the system will automatically calculate the prorated amount. For example, if you change from the Starter plan $29/month to the Pro Trainer plan $99/month in the middle of your billing cycle (15th day of your subscription), the amount of the invoice is $49.50 - however, there is a $14.50 credit for the unused period. This means that there is a due amount $35.00 for this upgrade ($49.50-$14.50).
Downgrade: If you decide to downgrade your plan, the change will be applied at the end of the billing cycle.
Some useful notes for your billing info:
- You can download your invoices from your Account page and check the analysis of the subscription modifications, as described here: How to Review and Download your Account's Invoices
- Kindly know that we want to be as precise as we can and, for that reason, the system automatically calculates even the exact hours when you change the plan.
- In case you change your plan from a monthly to a yearly one (and vice versa), the renewal date will be changed to the current date of change.
- If you upgrade from one plan to another, say Plan A to Plan B, both being subscriptions with the same billing frequency, the billing period and upcoming renewal date will remain the same as before. A prorated credit will be generated for Plan A and a prorated charge will be generated for Plan B for the period that falls between the date of change, until the upcoming billing date.
Revoke the Downgrading
After you downgrade and until the billing cycle is over, you will see the Revoke downgrade option, where you can cancel the downgrade action. 
Once the "extra" features are deleted, they cannot be restored. For instance, if the system prompts you to remove a site flavor to complete the downgrade process, and you choose to upgrade at a later time or revoke the action, that particular site flavor will no longer be available.