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How to Resend an Activation Email to Manually Imported Users

In this article, we will go through the process of re-sending a notification email to a user whom you manually added to your school but who has never logged in.

1. Go to Users  All users and filter your users with the option Never Logged In, under the Status filter.

2. Click on Re-send activation.

3. When the pop-up window appears, click Re-send activation.

If this step is successful, this message pops up:

The user receives an email that looks like this one:

They can add a password and visit their account at your LearnWorlds school.

If you want to modify this email notification, navigate to Settings  Notification emails Registration emails and then find the When a learner is imported by admin email notification. You can find more about the notifications and how to modify them here.


  • If you wish to send a re-activation notification to a specific user, go to Users All users and filter the Status filter with the option Never Logged In. Hover over Manage for the specific user and click on Resend activation:
  • After the "reactivation" is sent by the admin, it expires in 30 days. 
  • If the user clicks on the forgot password link, the included link in the email expires in 1 day.

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