Submit a ticket My Tickets
Welcome
Login  Sign up
Open navigation

How to Edit the Instructor/Tech Support Accounts

Within Learnworlds, you have the capability to designate specific users to oversee various aspects of your school. The first one is responsible for support for courses, and the second one is for technical issues. Additionally, there is an option available within the student menu to directly contact each of these designated individuals.


To set up the instructor and tech support accounts, navigate to Communication  School emails  Admin Settings and locate the respective Teacher support and Technical support accounts. 

Teacher Support Account

1. To Insert a Teacher Support Account, click on Connect account on the respective field. 

2. At the User account field, type "@" and then start typing the name of the user you would like to choose. The results of your search will appear in a dropdown list with users. Select the one you wish to enter.

3. Click on Select account.

Technical Support Account

1. Click on Choose Account in the appropriate text field and follow steps 2-3 above.

2. At the User account field, type "@" and then start typing the name of the user you would like to choose. The results of your search will appear in a dropdown list with users. Select the one you wish to enter.

3. Click on Select account.

You are unable to delete; however, you have the ability to alter the selected users at your discretion.

1. Navigate to WebsiteDesign → Edit website Edit school topbar → After sign-in/up topbar, edit your topbar, and select the navigation menu. 

2. You can add a new menu item or a Sub-menu under the "Me" category. You can name the categories respectively (ex., Tech Support).

3. Click on the pencil icon and select Go to → App and Select App  Technical Support. Do the same respectively for the Teacher Support

4. Click on Done and then Save and Close on your topbar settings.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.