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How to Connect your Naked Domain (without www)

A naked domain is a root domain that does not contain a subdomain and is also known as apex/base/bare/zone domain. In the DNS provider settings, naked domains are sometimes symbolized by an symbol. For example, yourschool.com is a naked domain because it doesn't have any subdomain parts, whereas www.yourschool.com is not a naked domain because it contains the subdomain part www. In other words, the naked domain is the domain you have originally purchased without the "www" or any other subdomains.


Your naked domain can be connected in two ways: with an A record (in order to have an SSL certificate issued by LearnWorlds) or a forwarding feature from your naked domain to your subdomain (with this option the naked domain will not have an SSL certificate). We recommend using an A record in order to have the SSL certificate as well.

A Record

a. Add the A record

1. Login to your domain provider and navigate to the DNS Settings.

2. Make sure to remove any forwarding feature you may have.

3. Click on the pencil icon to edit the existing A record and point it to your school's IP .

b. Check if the A record is correct:

1. Go to Google Admin Toolbox.

2. Insert your naked domain free of https:// or / at the end (e.g. learnworlds.com).

3. If the A record is properly created, the school's IP will appear in Target.

c. Request the domain's change in your school settings. (If you want to also use a subdomain click here to see the steps.

1. Navigate to Site builder → Site Settings → Domain.

2. Type the naked domain.

3. Click on Verify Domain → Click on Change Domain.

4. The verification message will appear. Your domain will be ready within 48 hours of your request.

How to find my school's IP address

1. Go to Google Admin Toolbox.

2. Type your LearnWorlds URL free of https:// or / at the end (e.g. academy.learnworlds.com).

3. The IP will appear in Data.

Forwarding feature

1. Login to your domain provider and navigate to the DNS Settings/DNS Management.

2. Click on Add in the Forwarding.

3. Type your LearnWorld domain (including www) at the forward to. Make sure to keep the https:// protocol.

4Save the changes.

Notes: 

  • The aforementioned steps are based on GoDaddy. The procedure in other providers may vary, however, these are the basic steps you need to take.
  • If you want to use your naked domain with an SSL certificate, you will need to add an A Record. This would help to avoid warnings for an insecure site when a user tries to load it because of the browser's security settings. This happens because the SSL certificate is issued for domains initially connected to your school. If your naked domain is not connected with an A record, a warning may appear before the forwarding.
  • If the A record currently points to another live website, this change will affect the site and it will not be reachable anymore.
  • If you want to use your naked domain along with a subdomain, click here to check the steps.
  • If you use CloudFlare as your domain hosting provider, click here.


If you want to upload SCORM files in your learning activities, click here to see the additional steps you need to take.

You can find more useful information about custom domains here.

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