How to Set Up User Automations

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Wouldn't it be great if you could automate some steps inside your school? things like when to add users to courses or when to send them emails? Using the automation feature you can create such results with multiple combinations of triggers and actions.

What are Automations?

User Automations, allow you to automate processes and events- related to users -  and streamline your business, by using the logic of specific Triggers (When), Actions (Then), and Conditions (If only) that these events occur. By utilizing this powerful tool you can scale and customize your online school for your needs by eliminating the administrative effort with a vast variety of automation options. 

User Automations enable you to build workflows triggered after a user performs specific or multiple actions within your school. These workflows use the “when, then, if” logic, where triggers activate actions under specific conditions. Automations help you streamline basic and advanced tasks that you’d otherwise complete manually, saving time and improving the user journey within your school.

How do Automations Work? 

Automations work with the logic of using Triggers - Actions - Conditions. You can create automations by choosing a Trigger (When) that a specific Action or Actions will occur (Then) if a certain Condition or Conditions apply (Only If) that enables you to filter your Automations even further.

Benefits and User Automations Use Cases

Automations is a powerful tool that enables you to minimize administrative effort and operating costs and allows you to be more productive, consistent, and improved when it comes to user and school operations. This feature can be used on numerous occasions and help you in automating various user actions. More specifically: 

• You can utilize user tags to perform specific actions like enrolling in a series of courses, creating email sequences, and many more.
• You can send email notifications when a specific trigger and condition is met.
• Customize user progress on specific occasions and user status.

And many more!  

Create an Automation

1. Navigate to Users → Automations 

2. Click on create new from scratch or choose one of the available templates.

3. To create an automated flow you will need to: 

• Add the Automation name.
• Configure the Automation by adding:

→ Trigger (When)

→ Action (Then)

→ Condition (Only If) (optional)

• Specify whether the rule should be active to not.
• Choose if you wish for the automation to Run synchronously. This means that you can select whether the automation will be executed the moment the event occurs. We recommend asynchronous execution for a faster user journey, unless the automation must run in real-time, before the user proceeds to the next step.

4. Click on Create.

Actions - Triggers - Conditions

You can create automation by choosing a Trigger (When) that a specific Action or Actions will occur (Then) if a specific Condition or Conditions are met (Only If). Conditions will allow you to add the "Only If" condition to your automation. 

For example, you can set up the automation where once a User Signs up (When), add a tag (Then) only if this user is registered after a specific date (Only If).

Conditions are optional. You can add as many actions and conditions as you wish.

Here are all of the available Triggers that can be used to specify when this automation will occur:

Below you can find all the available Actions that specify after the automation triggers what event will occur:

Here is the list of the Conditions that will need to be met, where only if these conditions occur then the automation will take place.

Automations Page

On the automation page, you can see: 

• A search bar to search for your created automations.
• A list of your available automations.
• No. of times the automation was executed.
• The date that the automation was last edited.
• The status of the automation (Active-Inactive).
• The actions of the Automation:

→ Preview

→ Edit

→ Duplicate

→ Delete

Check the number of times the Automation has been applied

By clicking on the No of times executed, you can see the number of times that this event was applied and a list of all of the automation events.

Preview an Automation

Click on specific automation to see the Triggers - Actions - Conditions and edit the workflow.