Whitelabeling your sender email allows you to send emails and notifications from your LearnWorlds school using your organization’s domain (e.g., noreply@academy.com). This makes your communication look professional, strengthens your brand, and builds trust with students and users.
For example, instead of emails coming from noreply@learnworlds.com, they’ll come from noreply@academy.com.
Key Benefits:
- Build brand trust by sending emails from your own domain.
- Personalize email communications with your organization’s identity.
- Ensure consistency in all email interactions with students and users.
- Use custom domains for mass emails and notifications.
- Improve the professionalism of your communications.
In this article, we will dive into whitelabeling your sender's email.
| White labeling the sender's email is a prerequisite for using the mass emails feature. |
Steps to Whitelabel Your Emails
1. Navigate to Settings → School Settings → Site Email & Domain → Email Domain.
2. In the Change Sender Email field, enter the name and domain you want to use.
We recommend using a new subdomain, such as "email.academy.com". Ensure the email address exists and can receive messages.
3. Click Change Sender Email to verify the email. The system will show some DNS records that have been created automatically for the email address you chose.
4. Update Your DNS Records.
In your DNS provider (e.g., GoDaddy, Namecheap, Google Domains, Cloudflare), create the respective DNS records.
Under Email Domain in your school settings, you can check the type of record you need in the first column, and copy the hostname under the name/ host field of your record.
The DNS records shown in your school provide the final values for each record. Some domain providers automatically add the root domain to the DNS record, so you might not need to include it in the hostname. For TXT and MX records, leave the hostname field blank or use "@".
- Add the TXT records as displayed in the previous step. For more information on how to create a TXT record, you can contact the Support Team of your domain provider or visit their Knowledge Base.
- Optional) If there are no MX records already defined in your DNS provider, then it is recommended to add the MX record. Some mail servers might need it to process received emails.
- Add the CNAME record for tracking (this is necessary for tracking opens, clicks, and unsubscribes).
- Some DNS providers do not allow more than 255 characters as value. You may follow this article to split the DKIM string into 3 parts.
- If you already have an SPF record defined then just add include:mailgun.org
- If you use Cloudflare for your DNS records, remember that the CNAME record should be set as "DNS only."
5. Verify the Domain in LearnWorlds. Once your DNS records are added:
Return to LearnWorlds.
Click Verify Domain to complete the setup.
- DNS changes may take 24-48 hours to propagate.
- You can change the sender’s display name anytime. If you want to change the domain, repeat these steps with the new domain.
- The sender's email functions independently of whether there’s a custom domain already configured in the school.
- The sender's email can consist of a different domain from the custom domain of the school.