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Mobile Apps - FAQs

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TABLE OF CONTENTS

General

Is there a limit on the number of push notifications we send?

The LearnWorlds Mobile App Builder provides unlimited free push notifications.

Is it possible to offer in-app purchases?

Yes, you can charge one-off payments and determine what content your users access for free or need to be charged for. Keep in mind, there are some steps needed in order to set in-app purchases within your Apple and Google Developer accounts. Please note, both app stores take a small portion of your in-app sales.

For iOS: How to Create In-App Purchases for the iOS Mobile App

For Android: How to Create In-App Purchases for the Android Mobile App

How does the ownership work with the white-labeled apps? Do I fully own all rights to my app and all the content I upload?

You retain full ownership of the rights to your uploaded content and intellectual property. Our white-label software solution allows you to create and launch your own native apps, publishing them in your own app store developer accounts.

What level of security is provided for my content to protect against theft?

Data security is of great importance to LearnWorlds. We’ve implemented a secure-by-design architecture and follow the industry’s best practices to safeguard your data. For example, your data remains isolated from other customers' databases. You will never share a database, as is often the case with other e-learning platforms.

Who is eligible for the mobile apps?

The Mobile App Builder is exclusive for schools with a subscription to the Learning Center & Higher plans and it comes with an add-on price.

How can I track the active users and the number of downloads for my App?

You can view all the details for the active users as well as the number of downloads for your mobile apps, from within your accounts in the Stores.

You can find more information on how to review the statistics for your mobile app, here for the iOS and here for the Android app.

Billing

When will you bill me next?

Your LearnWorlds Mobile App Builder subscription is billed once every month or every year from your purchase date based on your purchased plan. Your publishing & onboarding package is a one-time fee.

What happens if I stop paying the subscription?

Your LearnWorlds Mobile App Builder subscription is about using the Mobile App Builder software to build your own apps and get access to new software updates, 24/7 customer support, and the ability to update them. If your payment fails, we will make several attempts to reach out to you to update your payment information. If we still cannot process the payment, we will disable your mobile app feature. You can re-enable it at any time just by clearing your balance and updating your payment information.

Can I cancel my subscription?

Yes, your subscription can be canceled at any time. Your mobile app will be available for the remaining period of the month or year that was last paid. For any queries, please email support@learnworlds.com.

If I downgrade to a lower plan after I make my purchase of my mobile app, what will happen?

As Mobile App Builder is exclusive for schools with a subscription to the Learning Center & Higher plans, if you downgrade to a lower plan we will communicate with you to inform you that your mobile app feature will be disabled. You can re-enable it at any time just by upgrading again to Learning Center & Higher plans. For any queries, please email support@learnworlds.com.

What is your refund policy?

We are more than certain that you will fall in love with our LearnWorlds Mobile App Builder. But if you realize that you don’t like the product please email support@learnworlds.com.

Also, did you know that you can preview the app before purchasing? Using our innovative App Builder, you can preview your application’s look and feel, as well as test most of the features before submitting your app for publishing, allowing you to be certain that this app is exactly what you need! 

Do Google and Apple take a commission from my in-app sales?

Yes, Apple and Google will take a small portion of your in-app sales. Specifically, both app stores (Apple and Google) will take a commission fee with a range from 15% to 30% from the total price of the in-app purchases.

App Submission

Can I submit my mobile applications to the App Store & Google Play Store?

We will do this for you. Our stellar team of mobile experts will handle the submission process and publish your own apps to your own Apple and Google Developer accounts. You just need to press the “Submit” button and whatever comes next is up to us. The app is yours, but we look after it!

Do you publish the app for me?

Yes, our mobile team of experts reviews thoroughly and publishes your mobile app to the App Store and Google Play Store using your own developer accounts. 

The app is yours under your own Apple and Google Developer Accounts, but we look after it.

We are handling the process of reviewing and ensuring that your mobile app is compliant with app store guidelines and responding to requests, questions, or rejections from the app stores. 

Your publishing & onboarding package is a one-time fee.

Do I need an Apple Developer account and a Google Developer account?

Yes, you will need to create Apple and Google developer accounts, as we will use your own developer accounts to publish your mobile app.

The Apple Developer account costs $99/year. You can find more information here.

The Google Developer account costs a one-time fee of $25. You can find more information here.

How long does it take for you to submit my app for publishing once ready? 

Once your mobile is ready and passes through internal review, it will typically take us up to 5 to 7 days to get your app submitted for publishing. Please note that due to the Mobile App Builder launch in October, we may experience delays as we will process a higher volume of submissions in a short period. Keep in mind that we’ve always got your back! 

How do I update my app?

We continuously update your app with the latest releases of our Mobile App Builder software, including new features, bug fixes, security, and performance updates. All content updates are done via your LearnWorlds school dashboard and are synchronized with your mobile app in real-time.

When you want to make changes in the brand preferences of your app, such as changing the splash and onboarding screens image, your app icon, or color scheme, you have to apply the new desired preferences in the platform.  Then you can press the “Update” button on the submission section of the mobile tab. Our team will assist you and push the new update for you on the app stores.

Will it be my own branding in the app stores?

Yes, your apps will be published in your own developer accounts in the app stores with your own branding. In the Mobile tab of your LearnWorlds platform, you can select the desired branding preferences and the related information that you want to communicate in your app store accounts. Our team assists you with the publishing, as well as with the app store’s product screenshots. 

Do you guarantee my app will be approved?

The approval of your app is dependent on a third-party company (ex. Apple, Google); we cannot guarantee approval from our side. 

If your submitted mobile app contravenes Apple’s App store guidelines or Google’s Play store guidelines, there is an important chance that your mobile app will be rejected.

We are handling the process of reviewing and ensuring that your mobile app is compliant with app store guidelines and responding to requests, questions, or rejections from the app stores. So, unless your content or business model does not violate app store guidelines, it’s unlikely to face such issues.

If you are selling courses, you will want to pay significant attention to the Apple in-app purchases, as those would normally be required, and involve a commission to the app store.

However, since we have no control over the third-party company, we cannot provide you with a guarantee that your mobile app will be approved.

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