The Certificate of Completion is typically issued upon the completion of a course, to learners who meet specific completion criteria. This may include successfully finishing all quizzes or participating in all learning activities within the course.
This article will guide you through the process of creating and setting up certifications and teach you how to manage them effectively once they have been issued.
Create a Certificate of Completion
To create a Certificate of Completion learning activity:
1. Go to Courses → Course manager, navigate to your desired course, and go to Contents → Course outline.
3. Click to Add activity.
4. Under the Certificates category, choose the Certificate of Completion type of learning activity.
5. Click Save or Save & Edit to start customizing right away.
Set up the Certificate of Completion
After you create the Certificate of Completion activity, hover over and click on Settings (if you have clicked on Save and Edit in the activity creation process, skip this step).
You can set the Title and description, upload a unit background image or extra material as a digital download, and optionally protect the activity with a password. Define when the certificate will be awarded:
- Only exams: The certificate of completion can be awarded once the user successfully completes all the exams of this course.
- All learning activities: The certificate of completion will be awarded once the user successfully completes all learning activities of this course.
- No requirements
Customize the Certificate
Edit Certificate Template
After you create the Certificate of Completion, hover over and click on Edit certificate.
Just like with the Certificate of Knowledge, you can either use the default template or upload a custom certificate template (available on the Pro trainer plan and above).
Learn how to create a custom PDF certificate via external fillable PDF editors in this article (available in the Pro Trainer plan or higher).
If no custom PDF is uploaded, the system will fall back to the default template.
Customize Certificate Candidate Details & Add PDF Keys
Inside the activity, you’ll also find the Certificate Candidate Details screen. Unlike Certificates of Knowledge, Certificates of Completion don’t include exams. Instead, they ask users to submit personal details—such as their name—which are later used to personalize the certificate.
You can customize the Certificate Screen by adding the available certificate fields. You can include the following certificate fields and map them to your template using PDF keys:
- First & Last Name: We recommend keeping these fields required so the Certificate will be personalized and register the user's personal details (name & last name).
- Short Text: You can ask a question so the users can place a short answer before claiming the certificate. You can choose the maximum and minimum characters of the answer.
- Dropdown: You can add a question with dropdown choices.
- Date: You can include a date-related question and let your users choose a date from the calendar.
- Consent: You can add a consent question and make the acceptance of all Consent options mandatory or Add tags to users who give particular responses.
- Content block.
You can add as many custom certificate fields as needed. If you're using a custom template, just match each field with the correct PDF key in your PDF editor.
When adding a certificate PDF key (e.g., cert_dropdown) make sure the same key is used in your PDF editor to correctly populate the field in your custom certificate.
PDF key field names are case-sensitive and must exactly match the fields in your certificate template.Starting and Ending Screen
You can also enhance the learner experience by customizing the Starting and Ending screens shown before and after the certificate is claimed
The Starting screen is the first step users see before claiming their certificate. If you wish, you can remove or/ and re-add it. You can modify the screen’s template by clicking on the Starting screen option. When the editing mode of the screen's template opens, you can add widgets, change the text, add questions, etc.
The Ending Screen appears after users submit their details and receive their certificate.
Add Widgets
Hover over the added questions and click the +icon to add widgets to your questions (text, buttons, images, embed code, etc).
Configure the Language & Allow Social Media Sharing
You can configure the Language of the UI texts of the Certificate, and you can also allow users to share their certificates on Social Media.
Manage Certificates
After a Certificate has been issued, all the details of the user and the respective course that the certificate is affiliated with appear on Courses → Certificates, where you can see and download the users' earned certificates.
Learn more in our article on how to manage your issued Certifications, in our respective article.
Notes:
- The Certificates generated after admin submissions are dummy certificates to allow admins to perform multiple submissions.
- Each user can download the earned Certificate unlimited times with their submitted personal details on it (Name, Surname, Date of completion, Score, etc.) either from the course player or their profile page.
- User names aren’t added automatically—they must be entered manually before claiming the certificate.