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How to Integrate ZenDesk with your LearnWorlds School

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Starter
Pro Trainer
Learning Center
High Volume & Corporate

ZenDesk is one of the various Customer service integrations that our platform provides. Zendesk is tailored for businesses aiming to foster deeper, more personal, and efficient customer relationships. It assists companies in delivering excellent support while evolving through self-service options and proactive engagement strategies.


To integrate the ZenDesk chat widget into your LearnWorlds school, follow the steps in this article.


1. Log in to your ZenDesk account. If you don’t have an account yet, create one by clicking here

2. In your ZenDesk dashboard click on the Admin Center option.

3. On the Admin Center page, select the Channels Messaging and social section and click on Messaging. There, you can choose the widget you want to use and click on the Edit button to customize it.

4.  After customizing the chat widget, copy the subdomain of your Zendesk URL (in this guide's example the Zendesk subdomain is learnworlds3036, as shown in the screenshot below) and log in to your LearnWorlds school.

5. Navigate to Settings Integrations Customer Service, click on Activate, paste Zendesk's subdomain and save your changes.

You have successfully integrated Zendesk chat with your LearnWorlds school! When a user logins into your school, the chat box will appear on the bottom right corner of your school page.

  • If your school is GDPR compliant visitors first need to accept cookies in order for the Zendesk help button to show up.
  • We have researched Zendesk's options to help you out a bit in the future and found that you can use Zendesk's API codes to move the widget either vertically or horizontally or both. For more information on how to build this code, you will need to contact Zendesk. This code can be added in our custom code editor, and you can also inject it in the course player only, using liquid ("In Course Player" conditional). To learn more about liquid, check our article here.

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