Your LearnWorlds school automatically sends email notifications for certain key events. You can enable or disable these notifications and customize the content of the emails that users will receive.
In this article, we’ll walk through how to enable and customize automatic email notifications related to key learner actions, such as enrollments, purchases, refunds, and course or program completions.
Navigate to Communication → School Emails in your admin dashboard and select the notification category you want to manage.
There, you’ll find the relevant notification tabs grouped by event type.
Completion notifications
Automatically sends an email to learners when they complete a course or a program.
Purchases & Refunds
Here you can find two separate email notifications,
- Purchase Email: Sent when a learner buys a product. If an invoice has been generated, it'll be included as an attachment.
- Refund Email: Sent when a refund is processed.
Enrollments
This section includes emails related to new enrollments.
- New Enrollment Email: Send an email when a new enrollment takes place.
- User Group / Seat Offering Notification: If enabled, this sends a custom email after enrollment related to user groups or seat-based offerings
Edit email templates
Click on any email template to:
- Enable or disable the notification
- Edit the email subject
- Customize the email content
You can include links and variables that automatically display personalized information for each user.
Use AI to improve your emails
You can use AI to help you create or refine your email content.
- Click Set up with AI
- Describe what you want in the prompt box
You can also use AI to:
- Improve wording and tone
- Rephrase content
- Generate email copy
- Translate your email content
- If you wish to edit the links/variables of your Email Notifications, follow the steps in this article.
- You can customize which emails are sent for individual products or apply general rules. Go to the settings tab of the product you want to configure and click General. From there, select the email flow that best fits your needs. Keep in mind that customizing emails for a specific product will override the general email settings for that product.
