Your LearnWorlds school automatically sends email notifications for certain key events. You can enable or disable these notifications and customize the content of the emails that users will receive.
In this article, we’ll walk through how to enable and customize automatic email notifications related to key learner actions, such as enrollments, purchases, refunds, and course or program completions.
Navigate to Communication → School Emails in your admin dashboard.
There, you’ll find the relevant notification tabs grouped by event type:
1. Completion Notifications
Automatically sends an email to learners when they complete a course or program
2. Purchases & Refunds
Here you can find two separate email notifications,
- Purchase Email: Sent when a learner buys a product.
- Refund Email: Sent when a refund is processed.
3. Enrollments
This section includes notifications sent when a new enrollment occurs.
- New Enrollment Email: Notifies users when they are enrolled in a course or program.
- User Group / Seat Offering Notification: If enabled, this sends a custom email after enrollment related to user groups or seat-based offerings
Click on the email template of your choice to enable or disable it. Once selected, you can edit the subject and content of the email. You can include links and specific variables that will automatically fill in the correct data. Additionally, utilize our AI assistant to refine and enhance the text.
- If you wish to edit the links/variables of your Email Notifications, follow the steps in this article.
- You can customize which emails are sent for individual products or apply general rules. Go to the settings tab of the product you want to configure and click General. From there, select the email flow that best fits your needs. Keep in mind that customizing emails for a specific product will override the general email settings for that product.
