Your LearnWorlds school automatically sends email notifications for certain key events that take place. You can enable or disable these notifications and customize the contents of the email that users will receive.
In this article, we will learn how to enable and edit automatic email notifications related to subscriptions.
To enable and customize the subscription-related emails, go to Communication → School emails and click on Subscription to see the respective emails.
- When a subscription trial starts.
- When the subscription trial ends in three days: You can send your users a notification mail three days before the end of their subscription trial.
- When a subscription trial ended.
- When a user subscribes: When a user makes a new subscription, you can send them a thank you email.
- When a subscription is renewed.
- When a subscription is canceled.
- When a subscription fails to be renewed.
Click on the email template you want to edit to enable or disable the notification. You can customize the email subject and content, including links and variables that automatically display personalized information for each user.
You can also use the AI Assistant to create the email from scratch or refine, improve, and translate existing email content.
- If you wish to edit the links/variables of your Email Notifications, follow the steps in this article.
- If you wish to further customize Customer Emails in Stripe you can check this article.
- Invoices are automatically attached to both the When a user subscribes and When a subscription is renewed email notifications.
Emails sent directly from Stripe
In addition to the emails sent through your LearnWorlds school, you may choose to send certain notifications directly from Stripe. These notifications cover similar events, but Stripe also provides additional options such as renewal reminders and trial-end alerts.
Stripe Email Options:
Stripe allows you to send the following types of automated emails:
- Reminder email 7 days before a free trial ends
- Emails about upcoming renewals
- Emails about expiring cards
- Emails when card payments fail
- Emails when bank debit payments fail
How to configure these emails
To set up or customize these notifications:
1. Log in to your Stripe account and navigate to Settings → Billing → Subscriptions and Emails.
2. Enable or disable each email type according to your needs.
3. Adjust any additional settings based on how you want Stripe to handle payment-related communication.
- If you want to prompt users to update their payment method, enable “Send emails about upcoming renewals” and insert your school’s account page URL (e.g., https://schoolexample.learnworlds.com/account) so the user can easily access their billing details.
- To notify users about cards nearing expiration, toggle on “Send emails about expiring cards.”
- You can also configure how many retries Stripe will attempt when a payment fails for users with active subscriptions or installment plans.
For more details on customizing Stripe’s emails or adjusting billing workflows, you can contact Stripe Support or refer to their support article on editing subscription notification emails.