How to Submit a Support Ticket

Would you like to connect with us about setting up your LearnWorlds school, or are you exploring our platform for your online academy and need more details? Feel free to create a ticket, and our support team will gladly assist you.

Ask for help button

If you are logged in to your school as an admin, click on Ask for help at the bottom right. If you are on your Dashboard, click on Help, and the Ask for help button will appear.

If our articles do not include information for your inquiry, click on Contact Us to submit your ticket. You can also attach a relevant file, as a screenshot, to provide more information about your request (the Ask for help button appears in LearnWorlds schools that are in the Pro trainer plans or higher) 

LearnWorlds Help Center

Visit our Knowledge Base center and click on Submit a ticket.

You'll be redirected to the login page, where you can either create a new account or sign in if you already have one. Please note that your school's admin account credentials cannot be used to access the support portal; a separate account is required. 

To set up your support portal account, click on the Sign up with us button. If you already have an account, simply enter your details to log in. 

You will be redirected to a ticket form, where you can enter all your details and add an attachment if necessary.

You must create a new account at LearnWorlds Help Center, even if you are a LearnWorlds school admin.

Email

We encourage you to connect with us directly at [email protected]. Our dedicated support team is committed to providing personalized assistance tailored to your unique needs.

Tips for submitting a support ticket/email

To ensure the best and fastest support possible, follow the tips below when submitting a question/issue to our LearnWorlds support squad.

• Include a specific and detailed description: Even though “less is more”, this rule doesn’t apply in ticketing. Sharing as many details as possible will help us understand what you would like to achieve. If you are experiencing a technical issue with a course, or a specific user account, it would be ideal to share the user’s email address, the specific course URL, etc.
• Add screenshots and screencasts: A picture is worth a thousand words. It would be extremely helpful to include screenshots or screencasts depicting the issue or query that you would like help with. Some tools you could use for screencasting are the Nimbus browser add-on or Loom.
• Share one issue/question per ticket: We suggest submitting a separate support ticket for every issue or inquiry you have. This way, we can handle each case within an email thread, which results in a quicker ticket resolution.
• If you use the email notification to contact our support squad ([email protected]), please make sure to add your school’s URL in the body of the description.

Support per plan

You can find more information about our support process on our detailed plans page here, under Support. 

We opt out of phone support to ensure swift and efficient assistance. Here's why email support works best:

Instant Access: With email tickets, we quickly access your information, account details, and system specifics for a thorough investigation.

Speed: There are no hold times. We promptly address your concerns without delay, leveraging the information you provide instantly.

Visual Aid: Building an online school involves visuals. Email allows a seamless exchange of screenshots, links, and instructional materials to guide you effectively.

Record Keeping: All correspondence is documented, ensuring nothing slips through the cracks. We maintain a comprehensive record for seamless continuity and collaboration within our team.

Scalability: Focusing on online support enables us to efficiently scale our assistance, continually enhancing our platform while keeping costs down for you.

In essence, email support ensures rapid resolution, clear communication, and continuous improvement of our services.