This guide is designed to help you provide effective support to your learners within your LearnWorlds school.
Below, you'll find a curated selection of help articles and frequently asked questions (FAQs) covering common topics such as account access, course participation, payments, and communication. These resources are intended to guide your learners, ensuring they enjoy a smooth and rewarding experience throughout their journey in your school.
Feel free to brand, edit, and repurpose these guides for your FAQ page, support center, or email communications. |
Learner Account Management
Learners can easily set up and manage their personal account settings to ensure a seamless experience. Below you can find:
- How Can Learners Create a New Account
- How Can Learners Navigate the Login Process
- How Can Learners Edit their Account Details
FAQs for Learners
- How do I log in to my online school?
Visit your school’s landing page and click on the “Sign In” button to access your account. Enter your credentials if you already have an account. If you’re a new learner, click on the “Sign Up” button to create your account, then check your welcome email for login details and further instructions.
I forgot my password—how do I reset it?
Click on “Forgot Password?” on the login form. Follow the email prompts to set a new password.
Learner Courses and Purchases
Everything your learners need to know about exploring course content and managing their purchases.
- How Can Learners Purchase and Access a Product
- How Can Learners Resolve Payment Issues when Purchasing a Product
- How Can Learners Download Attached Files in the Course Path
FAQs for Learners
- How can I switch between courses?
After logging in, navigate to your after-login page or the product page (if available) to see the products you’re enrolled in. From there, you can choose which product you'd like to access next. - Where can I find or download my certificate?
Certificates become available in the course player once the certificate activity is completed and can also be accessed at any time from the learner’s profile page.
Learner Communication
Learners can connect with instructors, classmates, and admins to stay informed and engaged.
FAQs for Learners
- Can I message my instructor directly?
Yes, use the internal messaging system or course discussion boards (if available in your school). - How do I join a discussion or comment on lessons?
Navigate to the “Discuss” tab within your course, or locate the relevant group in the Community section to join the conversation.