How to Suspend, Anonymize or Delete a User

In some cases, you might need to restrict a user from accessing your online school, whether at their request or for administrative reasons. Additionally, it's often useful to remove inactive accounts from your school. Rather than just suspending users, you can choose to anonymize and/or delete them.

In this article, we will learn how to suspend, anonymize, or delete a user.  

To achieve this:

1. Navigate to Users → All Users.

2. Hover over the three dots next to the respective user's avatar.

Suspend

To suspend a user's account, choose the Suspend Account action.

By suspending users, they will not be able to log in or sign up again with the same email address as their account will have been moved to Suspended users. However, you will be able to unsuspend them in case you change your mind. In case you would like to Unsuspend a user, you may follow the steps in this article.

Since this is a reversible action, any payments from any suspended account will not get suspended

Anonymize account

Apart from suspending a user, you can also "anonymize" them, in case a user has requested for their data and info to be deleted through their Profile Settings (you can find further details here).

The user will be suspended, and their account details will be automatically replaced by an anonymous ID number, an irreversible result. However, an anonymized user will be able to sign up again for your school by creating a new account.

In case the anonymized user has posted in the community or has sent any messages, their posts or messages will be anonymized too.

Delete account

If you are determined to remove a user and their data from your school completely, you can delete them. You can also delete a user and simultaneously anonymize their posts and messages.

These results are irreversible. If the deleted user wants to sign up from the beginning and use the same email address, it is feasible, something that is not allowed while the user is suspended.

If you wish to remove the Sales records for a user you wish to delete, you will first need to unenroll the user from the course and then delete their account.

You can multiple select users and perform specific bulk actions, such as Enroll and Unenroll from a course, suspend, or delete the users.

Best Practices

In case you have accidentally anonymized a user, and you want to restore the course progress, you can follow the steps below:

• You can unsuspend the user.
• Then, you can proceed with replacing the anonymized data with the user's actual data and set a new password that you will provide the user with to be able to log in for the first time after the anonymization.
• Enroll the user in the previously enrolled courses.