If a user or team member is experiencing an issue and requests assistance, you can use the Log in as User feature to troubleshoot and replicate their experience.
You can choose whether users receive an email notification when someone logs into their account for support purposes.
Manage the notification email
Go to Communication → School Emails and open the Log in as User section. 
Select the email template and from there, you can:
- Enable or disable the notification
- Edit the email subject
- Customize the email content
You can include links and variables that automatically display personalized information for each user.
Use AI to improve Your emails
You can use AI to help you create or refine your email content.
- Click Set up with AI
- Describe what you want in the prompt box
You can also se AI to:
- Improve wording and tone
- Rewrite content
- Generate email copy
- Translate your email content
- If you wish to edit the links/variables of your Email Notifications, follow the steps in this article.- You can track who has used this feature by navigating to Reports → Activity logs → Events, and choosing the Log in as a user or Log out from a user (filter). For more information, check this article.
- You can enable the option and specify which email address will receive a Notify email when a user logs in to another user's (admin, instructor, reporter) account. Go to Communication → School emails → Admin Settings. There you can add the respective email address and enable the Log in as this User trigger.