How to Integrate FullSession with your LearnWorlds School

FullSession is a website optimization tool that offers advanced session replays, and conversion path analysis. By integrating FullSession with your LearnWorlds school, you can monitor user behavior in real-time, diagnose technical issues, and analyze user journeys to improve your courses and overall website experience.

Examples/Use Cases

Here are some ways you can use FullSession to improve your LearnWorlds school:

1. Identify technical issues: Replay actual user sessions to observe how users navigate your courses, identify issues, and improve the user experience
2. Optimize user flows: Analyze how users progress through key processes (e.g., browsing courses, enrolling, or checking out) to improve the flow and increase conversions.
3. Reduce abandonment: Track where users drop off during checkout or form submissions, and make improvements to reduce abandonment rates.

In this article, we will walk you through how to enable and set up FullSession in your LearnWorlds admin interface.

Prerequisites

Before starting, ensure you have the following:

• A FullSession account – You’ll need your FullSession Customer ID to complete the integration.
• User consent for cookies – Users must agree to analytics cookies for FullSession to collect data, ensuring compliance with GDPR regulations.

Integrate FullSession with LearnWorlds

Before you begin, make sure to create an account in FullSession. You can find more details here. 

1. In your LearnWorlds school, navigate to Settings → Integrations → Analytics.

2. Find the FullSession integration in the list and click the checkbox to enable the integration.

3. Enter your Full Session Customer ID.

To locate this, log in to your FullSession account, copy the code, and keep only the tracing code identifier. 

4. Once you have added the ID to your school, click on Save.

5. Navigate back to FullSession to verify the installation. 

How FullSession Works with LearnWorlds

Once activated, FullSession provides a range of tools that allow you to monitor and optimize user interactions at your LearnWorlds school:

• Session Replays: Replay user sessions to see how they navigate your school, interact with course pages, and experience the learning environment. This helps you identify issues and improve usability.
• Conversion Path Analysis: Analyze user journeys to see how visitors progress through different steps (e.g., viewing a course, clicking “Enroll,” and completing checkout). This helps you find and fix friction points that prevent users from converting.
• User Behavior Insights: FullSession provides insights into user behavior, such as clicks, scrolls, and time spent on different sections of a page, enabling you to make data-driven design decisions.
• Detailed Reports: Get detailed reports on user activity, errors, and engagement to track your school’s performance over time.

Ad-blockers might interfere: If campaigns or data tracking seem incomplete, it may be due to ad-blockers or privacy extensions. Encourage users to disable such extensions for accurate tracking.

Troubleshooting

If you experience issues while using the FullSession integration, try these troubleshooting steps:

1. Check the integration status: Ensure that it's activated, and the correct ID is entered.
2. Verify user consent: Confirm that users have accepted analytics cookies, as FullSession won’t track data without consent.
3. Disable ad-blockers: Ask users to disable ad-blockers or cookie-blocking extensions that might interfere with the tracking script.
4. Ensure proper setup in FullSession: Double-check that your project is active in your FullSession account and ready to receive data.

For more detailed instructions on FullSession setup, visit the FullSession Help Center.