Freshdesk is a full-fledged cloud-based customer support solution that offers everything a business needs to deliver exceptional support.
LearnWorlds can be integrated with Freshdesk by following a few easy steps allowing you to offer seamless support that will fascinate your students.
In order to connect to Freshchat:
1 You will have to first navigate to "Settings" -"Integrations" -"Customer Service"
2 Then, click on the "here" link on the left side description of the "FreshChat" integration which will redirect you to your FreshChat account where you need to add your FreshChat credentials (if you do not have an account in FreshChat, you need to activate a live subscription https://www.freshworks.com/live-chat-software/signup/):
3 You will get redirected to the following page. Make sure you click on the "Copy" button in the "Paste this code snippet before </BODY>" section
4 Then, return to "Integrations" - "Customer Service" and paste the code in the field as shown below. Don't forget to click on the "Activate" button first.
5Then, make sure you click on the "Save" button and then refresh your page.
Well done, you did it! Freshchat will appear at the right bottom of your school.