This guide is designed to help you support your users during the login process and offer solutions for any login issues they may encounter. Feel free to customize and brand this guide before adding it to a FAQ page on your school website or any email template.
Login via Email or SSO Solutions
If you registered for the school using your email, enter your email address and password in the login form and click Login. Alternatively, you can use the provided SSO solutions.
Log in via Social Logins
If you have previously registered at the school using a social account (Facebook, Twitter, LinkedIn, Google, Apple), you will need to click on the Sign-in button on the top bar and select the relevant social login. 
You can access the login form by adding the following after your school's URL as well: /?msg=not-logged-in. For example {yourschool}.learnworlds.com/?msg=not-logged-in.Login Issues Troubleshooting
1. Ensure that the email and password combination you entered is accurate. For security purposes, our error message does not explicitly indicate whether the error lies with the email or password, making it more difficult for malicious individuals to guess any account details.
2. If you need to obtain a new password, click on the Forgot your password? button.
Type the email that corresponds to your account and click OK. You will then receive an email with a link to set a new password for your account.
3. Contact your school's administrator for further assistance in setting up your password or accessing the school.
- If you cannot allocate the email to your Inbox, check the spam folder, as it may have been accidentally caught by your email's spam filter. In this case, identify this message as "not junk" so that you don’t lose any future correspondence from your online school.
- If you signed up through social logins, you can:
a) Reset the password from your social login provider
b) Click on the "Reset Password" option to use the login form, with the same email which was used on the social login registration and the new password you have set.
Logout
If you want to log out of the online school, click on Sign out, located on the topbar menu (this option may vary according to the school's settings).
Notes for the school owner/admin
1. If the user receives a "Not Found" error while trying to reset their password, it means that they have clicked on an expired link. To resolve this, you can allocate the relevant field in your site language and translate it to something like "Error. Please make sure to click on the latest notification email and not the previous and expired ones".
2. All email notifications in your LearnWorlds school are sent by the noreply@learnworlds.com address. Usually, users do not have any issues receiving these notifications. However, if the user's email provider blocks automated notifications, your school's notifications may end up in the spam folder. I am afraid we cannot interfere with this categorization since it depends on the email provider and the user's relevant settings. Ways this can be resolved are:
- Once a message is received as spam, your user can select to mark it as not spam and exclude it from the respective category. This way, all new notifications will be properly received in the inbox folder.
- You can change the sender email from noreply@learnworlds.com to a custom one (@yourdomain.com), which is a feature available in the Learning Center plans or higher.