Users are the most precious asset of any educational institution, and prioritizing a user-friendly environment should be paramount. This article will walk you through your users' signup, enrollment, and purchasing experiences, and their journey through navigating your LearnWorlds school. By taking a step back and viewing the journey from the learners' perspective, you can ensure that your school provides them with the optimal experience. This information can also serve as valuable training material for educating your team about the processes within your school.
Learning Experience
Your users have the freedom to explore your school, browse your pages, and purchase products. Depending on your needs, you can provide your students with courses, bundles, and subscriptions. As you invest the majority of your time in crafting pages and course content, it's crucial to ensure that your users can effortlessly navigate and engage with the academy environment!
User Account
It is required for your users to create an account in your LearnWorlds school. There are 3 ways to become a part of your school:
- Creating an account through your sign-up form.
- Manually adding users by an admin.
- With the 1-click sales funnel where users create their accounts while purchasing a product.
Additionally, you have the option to utilize the signup approval feature, which enables you to verify potential students before they gain access. You can check how this feature works here: How to Provisionally Restrict Access to your School and Manually Approve Sign-ups.
User Enrollments
Your users must enroll in your product, whether a course, bundle, or subscription, to access the learning material.
1. Users can visit a course page, choose the product they want, and purchase it (in case of a paid product) or simply enroll (in case of a free product).
2. You can manually add them to their desired product.
If you are migrating from another platform, you can find more information about importing, enrolling and marking the user progress as completed in this article. 1-Click Sales Funnel
To streamline the sign-in process, consider guiding users through the 1-click sales funnel, by customizing your payment page. This approach automatically creates a user account after the purchase, enabling you to restrict non-paying users from accessing your pages and content. Further details can be found in the provided article: How to Set up the Payment/Navigation Flow of your Products.
After purchase
After completing the payment process, you can choose the page to which the user will be directed.
- Course description page
- Course player
- After login page
- "Thank you" page
- Another page
- Specific URL
You can check more details about after-purchase navigation, in this article.
School Emails
Your learners can also receive notification emails from your school, if desired, triggered by specific actions. For instance, regardless of the method used, they can receive a Welcome email upon creating a new account within the school. Similarly, when they enroll in a course, you have the option to send them a welcoming email for that specific course. You can find and edit those options under Communication → School emails. You can find more information about the notifications and how to edit them here.
After login page - User's dashboard
The "After login" page serves as your school's landing page, greeting users each time they sign in. You can use the default after-login page, a course description page, or any other page of your school. Last but not least, you can show different pages based on the tags your users have. 
Start page Vs. After login page
Your school needs to have a home page and an after-login page by default, but what is the difference between those two?
The home page is the page every visitor sees before they create an account in your school. Usually, this is a more generic page that invites visitors to create an account with you.
On the other hand, the after-login page is the first page users see after they create their account. You can check how to customize your users' dashboard/after-login page in this article.
In some cases, you might want to use the home page as your after-login page, too. You can update this under Site navigation → Main pages.
If you choose to use the Home page as the after-login page for your school, when users click on the home page link or maybe on the school logo, they will see a link in the format www.{myhomepage.com}/start. However, logged-in users won't be able to view the domain as www.{myhomepage}.com.
Profile
The profile page is another useful part of your school where your students can edit their details like their username, email, image, etc. This is their personal space with the learning progress, personal messages, and list of enrolled courses. You can find more information in this article: Learning Apps: Profile Page.
Course Player
Your purpose is to guide your users to access your content and course player seamlessly. Within the player, they can explore the materials you've curated, including study files and videos, as well as take exams. The course player boasts intuitive navigation and an appealing design, with room for further enhancement through customizable features. Here you can find more info about how to customize your course player.
Remember that when a student enrolls in a course, they will be able to attend the course immediately unless you are using the drip feed feature.
Community - How can Users Communicate with each other
The Community option allows your users to start posting and engaging with both staff and classmates.
If the respective option is enabled, they can discuss any topic with you or their classmates on any topic throughout the entire course or during a specific learning activity using the Course player.
The general school community can also serve this purpose, depending on your requirements and use case. For instance, you may opt to have individual discussions for each course, utilizing the community and spaces for broader discussions among users.
Course Discussion
Another option for your users is to use the course's discussion tab to share questions about the course and activities and communicate with their classmates. 
Keep in mind that your users can also use their inbox feature to communicate with you or other users, as shown here: How to Communicate with the Users within your School.
Users Troubleshooting
In some cases, users will contact you, mentioning an issue on their end. In such cases, it is really important to ask the user to:
1. Clear their cache and restart their browser.
2. Try from a different browser or using incognito.
3. Check for any add-ons that might be blocking some actions.
4. Restart their device or try from another one if possible
If the issue remains, you should also try to replicate this from your end with a test user or by using the Login as this user feature.
You can always contact our support team for further assistance: How to Submit a Support Ticket.