Within the Admin settings, you can set up notification emails to be sent to specific email addresses when certain events occur, like a new sign-up or a form submission. This feature is valuable because it helps admins and other team members stay updated on key activities happening in your school.
In this article, we will learn how to enable or disable these notifications and assign a Teacher Support Account, a Technical Support Account, and a Teacher who Grades.
To enable admin notifications, go to Communication → School emails → Admin settings.
1. Add Notify e-mail: Insert the email address you want to receive the notifications in the Notify e-mail field.
You can add more than one notification email (comma-separated with no gaps).2. Select the School Admin notification events: Choose which actions you want to be notified about. These can include:
- User Sign-up
- New Purchase
- Social Post
- Social Comment
- Assignment Submission
- Cancellation of Subscription or Payment Plan
- Affiliate Sign-up
- Email Lead Capture
- Course Enrollment (user group/seat offering)
- Login as a User
- Form Submission
- Qualification Form Submission
- New NPS Score
Instructors Notifications
If you want instructors to receive notifications, go to the Instructor notification events section and enable the following options:
- New purchase
- Submission for review
- New post in course discussion
- New comment in course discussion
The notification emails sent to admins, instructors, and managers require the Messenger (Inbox) option enabled under Communication → Inbox. Community Managers Notifications
You can set up notifications for community managers for events like:
- New post
- New comment
- Member reported
- Member joining space
- Member leaving space
Community Space Managers Notifications
Similarly, you can notify community space managers for:
- New post
- New comment
- Member joining space
- Member leaving space
Assign Support Accounts
Teacher Support Account
To allow students to contact a designated teacher for course-related questions, create a Teacher Support Account. Add the Teacher Support option to the top bar of your website after sign-in (Go to Edit Website → Edit School Topbar).
You can find more information in our respective article.
Technical Support Account
To provide students with platform-related assistance, create a Technical Support Account. Add the Technical Support option to your top bar menu (Go to Edit Website → Edit School Topbar). This allows students to contact technical support directly.
You can find more in our respective article.
Teacher who Grades
When a user submits an assignment, the teacher account will get a notification to grade their answers.
To connect an account, type @ after your user's username and click the name from the pop-up list.