Within Learnworlds, you have the capability to designate specific users to oversee various aspects of your school. The first one is responsible for support for courses, and the second one is for technical issues. Additionally, there is an option available within the student menu to directly contact each of these designated individuals.
To set up the instructor and tech support accounts, navigate to Communication → School emails → Admin Settings and locate the respective Teacher support and Technical support accounts.
Teacher Support Account
1. To Insert a Teacher Support Account, click on Connect account on the respective field.
2. At the User account field, type "@" and then start typing the name of the user you would like to choose. The results of your search will appear in a dropdown list with users. Select the one you wish to enter.
3. Click on Select account.
Technical Support Account
1. Click on Choose Account in the appropriate text field and follow steps 2-3 above.
2. At the User account field, type "@" and then start typing the name of the user you would like to choose. The results of your search will appear in a dropdown list with users. Select the one you wish to enter.
3. Click on Select account.
You are unable to delete; however, you have the ability to alter the selected users at your discretion.Add the Teacher/Tech Support links to your school
1. Navigate to Website → Design → Edit website → Edit school topbar → After sign-in/up topbar, edit your topbar, and select the navigation menu.
2. You can add a new menu item or a Sub-menu under the "Me" category. You can name the categories respectively (ex., Tech Support).
3. Click on the pencil icon and select Go to → App and Select App → Technical Support. or Teacher Support.
4. Click on Done and then Save and Close on your topbar settings.