User Tags help you segment and organize your learners based on attributes like interests, location, job role, or behavior. You can use tags to personalize content, automate communications, or control visibility across your LearnWorlds school, all from a single dashboard
How and Why to Use Tags
Tags aren’t just labels, they’re a dynamic way to improve your school’s organization, automation, and learner experience.
Personalization
Assign tags to customize:
- After-login pages based on roles (e.g. “Manager” vs. “Employee”)
- Recommendations and widgets that align with interests
Automation
Tags allow you to:
- Trigger email campaigns to specific groups (e.g. “New Joiners”)
- Enroll tagged users into specific courses or programs
- Segment push notifications or newsletter audience
Team & Learner Organization
Use tags to:
- Organize users by department, region, or client
- Filter and analyze learning progress in reports
- Keep admin dashboards tidy with custom segments
There are multiple ways that you can add tags, and in this article, we will explore how to organize the created tags and the concept of tag management in more detail.
Tags Overview
Within your school's dashboard, you can access the dedicated Tags page, where you can manage all your tags. This section allows you to view, add, rename, and delete tags, making it easier to organize and search for your materials.
To add a tag, navigate to Users → Tags → click on Add tags. On the Tags page, you can keep track of all your tags and monitor their usage.
As soon as you create a tag, you can see the following:
1. Created: Tag's creation date.
2. Updated: If you make any changes to a tag, you can see the updated date and time in the "Updated" column.
3. Created by
4. Tagged Users
5. Tagged Leads
6. Tag Usage: All the platform elements that use each tag.
7. Actions: The available tag actions for each tag.
Tags Actions
- Rename: You can rename a tag whenever you wish to. When you rename a tag, the change will be automatically applied across all areas that use that tag. This means that you can easily update the name of a tag and see the new name reflected in all related areas without having to make individual changes in each location.
- View tag usage: By selecting this, you can quickly see where the specific tag has been applied and navigate to the relevant pages. You can see the area and type of use for the specific tag (Courses, Site Builder, Users, Marketing, Mobile App, Reports Center) and the exact context and element.
Selecting a specific element associated with the tag and clicking on the Open link button will automatically take you to the page where that element is hosted, making it simple to access and manage your materials.
- Delete: It is possible to completely delete a tag within your school's platform. However, please note that this action is irreversible and should be used with caution. Before deleting a tag, ensure that it is not being used in any important areas or materials, as all associated content will be permanently untagged and may be difficult to find without the tag. Therefore, it's crucial to double-check that the tag is not being used in any important areas before proceeding with the deletion.
If you're sending mass emails or mobile push notifications, note that deleting a tag will only remove the tag itself — it will not remove any automation rules or filters that reference it.Multiple selections of tags
- Merge tags: If you have multiple tags to consolidate, you can either merge two tags into a new tag or replace one tag with another.
For example, let's say that you have two similar tags, 'Support' and 'Support Team', and you wish to merge them into a single tag to avoid duplication. To do this, you can search for them first by using the search tab on the Tag Manager page, selecting them, and clicking on the Merge button at the bottom of the page. A sidebar will open, and from there you can choose to merge the two tags into a single tag or you can replace one tag with the other. Delete: There is a bulk deletion option, which allows you to delete multiple tags at once.
