1 How do I create a new Learner Account?

2 How to Log In to my School with an existing Account?

3 Problems Logging in to your School?

4 There are two kinds of courses the free ones and the ones you have to buy.

5 How can I Edit/Insert my account details (Profile Picture, Biography, Locations etc)

6 How can I change my password?

7 How to send a private inbox message to another Learner?

8 How do I exit from the School?

9 I purchased a course. How do I access it?

10 How do I download course content?

11 How do I contact the course instructor?

12 How do I navigate inside a course?

13 Do I have to be online at a specific time to take a course?

14 Can I take more than one course at a time?

15 What Browsers are Supported?

16 Can I take the courses on my iPad or tablet?

17 Can I take the courses on my iPhone or smartphone?

18 Is Internet Access Required?

19 Recommended Technology

20 What forms of payment do you accept?

21 How do I cancel a course?

22 Troubleshoot issues with Video

23 How long does it take to complete a course?

24 What will you do with my e-mail address?

25 Does access to my paid courses expire?

26 Can I sample a course or lesson before deciding to purchase a course?

27 How do I know that you have received my order?

28 How soon will I get access to my courses?

29 Are there prerequisites for the courses or lessons?

30 How do I access a course that I have completed?

31 How can I see who my classmates are?

32 Where can I find the class discussion board?

33 Where is the invoice for the course I just bought?

34 I was given a discount coupon to this school. How can I use it to buy a course with discount?



How do I create a new Learner Account?


Welcome to your online school. To log in to your school you have to create a new account. There are two ways to accomplish this:

1The first one is to simply connect with one of your social network accounts. It’s the easiest way by far since you don’t need to remember yet another password. To log in, simply click on the button corresponding to the social network you prefer to use and follow the process. You will be asked to confirm your email address, so make sure that you enter a valid email address.

2The second option for creating a new account is by using your email. Click on the "Create Account" button that can be found in the login form.

3Fill out the simple registration form with your name, email, and desired password and click on the "Start your learning journey" button. 

That's it, you may now access the online school and browse through the available courses.



How to Log In to my School with an existing Account?


If you’ve used a social account (Facebook, Twitter, Linkedin, Google) to register to the school then all you need to do is click on the respective “Sign in” button in the Login form


You will also find the social account login options from the 'Sign Up' form:

If you have used your email to register for the school, simply fill out your e-mail and password in the login form and click "Login".

That’s it, you can browse through our course catalog!


Problems Logging in to your School?


First of all, make sure that the combination of e-mail and password you tried is correct (for security reasons our error message doesn’t explicitly reference whether you made a mistake in your email or password. This is deliberately so to make it harder for malicious individuals to guess any account details).


If you are still having problems it might be that you have forgotten your password. In this case, you can simply ask for a new one to be sent out to you.


Click on the "Forgot your password?" link located just below the "Login" button


Type the email that corresponds to your account and click "OK". An email will be sent to you with a link for setting a new password for your account. If you don’t see the email appearing in your Inbox, make sure to also check the spam folder as it may have been accidentally caught by your email's spam filter. If this is the case then make sure to identify this message as “Not spam” so that you don’t lose any future correspondence from your online school.


How many types of courses are there? 


There are two types of courses; the free ones, and ones that need to be purchased. If the course you want to enroll is free just click on the "Start for free" button and you will have full access to the content. If the course you want to enroll is not free click on the "Enroll" button (the course’s price should be visible, right next to "Εnroll") and follow the checkout process. Once completed, the course contents will unlock for you. 


How can I Edit/Insert my account details (Profile Picture, Biography, Locations etc)


When logged in to your school, click on the “Profile” link that you can find on the top bar main menu, right below your name. This will lead you to your profile page.  

Once there, click on the "edit" button to start changing your personal info. You can update your name and email address, add your Professional Experience so that other members of the community can learn more about you, as well as add your social accounts for others to be able to contact you.


How can I change my password?


Changing the password can be done from your Profile. Select "Change Password", enter your new password, and click on the "save" button. 


How to send a private inbox message to another Learner?


Click on the Inbox link from the top bar.


Click on “New message” at the top left.


Select the co-learner you would like to send the message to (start typing “@” and the name of the student. A list of suggested accounts will appear). Then, fill out your message and click the “send” button.


How do I exit the School?


If you want to log out from the online school simply click the “Sign out” option that can be found on the top bar menu.


I purchased a course. How do I access it?


If you have already purchased a course you only need to visit the course’s page and you will have full access to its content. Alternately, you can access the starting page of your school (as soon as you log in). The courses you have purchased will appear at the beginning of the course list. By clicking on a course card you will be redirected to its contents.

How do I download course content?


If you are enrolled in a course (paid or not) you will have access to the whole course contents. In most cases the contents are not available for download and you will need to be connected to the internet, and access the contents through your browser. Certain material, like PDF files or PPT presentations, may be available for download.

How do I contact the course instructor?


For contacting a course instructor you can click the “Ask Instructor” option that can be found on the top bar menu.


How do I navigate inside a course?


Once you access a course, you will find a full table of contents on the left-hand side of the screen. You can browse through the sections and access the learning unit you would like to study. In most cases, you would be better off when simply following the linear course order proposed by the course instructor. You can always come back re-visit any learning unit you wish. Any learning units that you have visited/completed are marked with a discrete checkmark.


Do I have to be online at a specific time to take a course?


No, you can take your course whenever you want. The course remains online around the clock. All you need is internet access and a fairly modern browser. The exception to this are Live Sessions, which need to be visited at the prescheduled time.


Can I take more than one course at a time?


Yes. You can take as many courses as you wish.


What Browsers are Supported?


We support the latest versions of all well-known browsers. For optimal studying experience, we recommend using Mozilla Firefox or Google Chrome.


Can I take the courses on my iPad or tablet?


Of course. This online school is fully responsive to all types of electronic devices.


Can I take the courses on my iPhone or smartphone?


Of course, you can. This online school is fully responsive on all types of mobile devices. For optimal experience, you can use the mobile version of Google Chrome, if your device supports it.


Is Internet Access Required?


Internet access is required since all of the course contents are online. We also recommend using a broadband internet connection, especially when going through video content.


Recommended Technology


Just a broadband Internet connection and the latest version of your favorite browser.



What forms of payment do you accept?


All major credit cards are accepted. Offline payments may also be accepted (you can arrange this with the school’s owner).


How do I cancel a course?


For canceling a course enrollment or asking for a refund please contact the School's owner (contact info can be found under the “Account” option on the top bar menu)



Troubleshoot issues with video


Our video player automatically tries to adjust the video quality to your internet speed, giving you the highest quality possible but in certain cases, for very slow connections, this might not be possible. If you’re experiencing excessive buffering during playback, it’s probably because your Internet connection cannot support continuous playback of the video. In this case, try to reset your connection/internet router or, if possible, try accessing your online courses using a better internet connection.


 You may also want to try one of the following:

  • Close extra browser tabs or other applications that may be using up your bandwidth.
  • Make sure you’re using the latest version of your browser.


How long does it take to complete a course?


It depends on the course. Each course has different time requirements. Read the course’s description or contact your instructor for more specific details.

What will you do with my e-mail address?


Your e-mail address is your key to your school. It is fully safe with us and we will use it only to communicate with you if necessary.

Does access to my paid courses expire?


In most cases, once you have enrolled in a course you will have access for a lifetime. Courses with limited-time access say so clearly in the course description.

Can I sample a course or lesson before deciding to purchase a course?


In many cases courses have one or more free sections that you can sample before you decide to purchase a course.

How do I know that you have received my order?


Once your payment has been successfully processed, your course will be immediately accessible to you. If the course hasn’t unlocked despite your payment going through, then please contact the site’s owner and you will be given access to the course asap.


How soon will I get access to my courses?


You will get access to your course(s) immediately after you make an online purchase (or when you have been manually enrolled by the instructor).


Are there prerequisites for the courses or lessons?


In most cases, there are no prerequisites and you can take any course you want independently. For certain courses that do have prerequisites, this will be clearly written in the course description. And you may also want to discuss this with the course instructor.

How do I access a course that I have completed?


You can access your courses anytime simply by logging in to the platform and visiting the course page. The courses you have purchased appear always first in the school’s course catalog.


How can I see who my classmates are?


When viewing the Course Player of a course, click on the “Learners” button which is located right above the table of contents, where you can view all the enrolled students in a given course.

You can also see all the learners of the school by clicking on the “Other Students” button on the school’s top bar.



Where can I find the class discussion board?


Clicking on the “Discuss” button which is located right above the table of contents in the course, you can access the discussion of this course. You can use this to communicate with your classmates and instructor. 



Where is the invoice for the course I just bought?


You can find fully detailed invoices for all the courses you have purchased on the “Account” page, which can be found by accessing the top bar menu on the top-right corner of the school page. If you made a purchase outside the school then you can contact the school owner/instructor for an invoice. 



I was given a discount coupon. How can I use it to buy a course with a discount?


Buying a course with a discount coupon is not much different from a standard checkout process. 

1Go to the course page for which you have received an applicable coupon and click on “Enroll” (if you are not already logged in, a pop-up window will prompt you to log in first).

2You will be automatically redirected to the respective Payment page. In the "HAVE A COUPON?" field, fill in the coupon that you have been provided (Caution: the coupon is case-sensitive), and click on "Redeem":


3Τhe discount will be automatically calculated in the final price.

4You can now finalize the purchase process by clicking on the “Continue” button