Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support.
LearnWorlds can be integrated with Freshdesk by following a few easy steps allowing you to offer seamless support that will fascinate your students.
1 Visit Dashboard using your FreshDesk account and click "Admin".
2 On the Admin page click on the "Live Chat" tab.
3 Enable Live Chat by clicking on "Enable Live Chat"
4 Click on "OFF" slide button to turn it on.
5 Click "Edit" button on the right.
6 Select "Widget Code" to show the embed code of your Live Chat Widget.
7Copy (Ctrl+C) the code after the window.freshchat_setting='code
8 Now you have to paste this unique Code in your LearnWorld platform.Click "Integrations" at the admin panel.
9 Click "Support".
10 Click "Activate" on the "Freshdesk".
11 Paste (Ctrl+V) the unique Code at the field.
12To finish the integration click "Save" at the top.
13 You have successfully integrate Freshdesk chat to your LearnWorld. When a Student logs in to your learning school, a relevant box will appear on the bottom right like shown below.
Well done, you did it!