Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support.

LearnWorlds can be integrated with Freshdesk by following a few easy steps allowing you to offer seamless support that will fascinate your students.

1 Visit Dashboard using your FreshDesk account and click "Admin".


2 On the Admin page click on the "Live Chat" tab.


3 Enable Live Chat by clicking on "Enable Live Chat"


4 Click on "OFF" slide button to turn it on.


5 Click "Edit" button on the right.


6 Select "Widget Code" to show the embed code of your Live Chat Widget.

7Copy (Ctrl+C) the code after the window.freshchat_setting='code


8 Now you have to paste this unique Code in your LearnWorld platform.Click "Integrations" at the admin panel.



9 Click "Support".

10 Click "Activate" on the "Freshdesk".

11 Paste (Ctrl+V) the unique Code at the field.

12To finish the integration click "Save" at the top.

13 You have successfully integrate Freshdesk chat to your LearnWorld. When a Student logs in to your learning school, a relevant box will appear on the bottom right like shown below.

Well done, you did it!