As a school administrator, you can offer subscriptions (via Stripe payment gateway). If needed, you may need to provide learners with clear instructions on how to cancel or change the plan of an active subscription.
Cancel a Subscription plan
Below you can find the directions needed that you can share with your users if they need to cancel their subscription plan.
1. Log in to the school and go to your Account settings.
2. Locate the Cancel Subscription button. When clicked, a pop-up message will appear for confirmation.
3. Once confirmed a re-activate subscription button will appear in case you change your mind.
- As an admin, ensure that the account link is included in your top bar so users can easily find it. For more details, you can check here.
- After canceling, users can reactivate their subscription anytime before the renewal date. Once the renewal date passes, they must purchase a new subscription to regain access
Change the Subscription plan
Users can update their subscriptions at any time by selecting a different option from the available plans. In case they ask you how to do this you can share the steps mentioned below:
1. Log in to the school and go to your Account settings.
2. Click on the Change button and choose a different subscription.
Note that the update will take effect immediately. If the new plan costs more, they will be charged the difference. If it costs less, the remaining balance will be credited to their account and applied to the next renewal.
- When a user cancels their subscription, they retain access to the courses until the end of the current billing cycle. After this, they will be automatically unenrolled from all subscription-based courses
- If users cancel during the trial period, they will retain access until the trial expires. To immediately remove access, the administrator must manually unenroll the user from the subscription plan.