On certain occasions, you might want to stop a user from accessing your online school. This can happen either after the user’s request or for your convenience. In other cases maybe you would just like to clear the inactive accounts from your school so why not being able to delete them.  Apart from just suspending the users, you have the ability to first anonymize them or/and delete them. 

Navigate to Users - > All users.

Hover your mouse over the right column of the user’s account name and select:

a Suspend Account

By suspending such users, they will not be able to login or sign up again as their account will have been moved to suspended users, however, you will be able to unsuspend them in case you change your mind.

b Anonymize account

Apart from suspending a user, you can also "anonymize" them. In case a user has requested for their data and info to be deleted (through their Profile Settings, you can find further details here)

The user will be suspended and their account details will be automatically replaced by an anonymous id number, a result that is irreversible. However, an anonymized user will be able to sign-up again with the same email, by creating a new account.

In case this anonymized user has posted in the community or has sent any messages, their posts or messages will be anonymized too:

Note: If the anonymized user has a Stripe account then automatically they will be deleted from Stripe and any active subscriptions or installments will be canceled.

c Delete account

If you are determined to completely remove a user and their data from your school, you can delete them. 

You can delete a user and at the same time make their posts and messages anonymized, (these results are irreversible). However, if the deleted user wants to sign up again this is feasible, something that is not allowed if the user is suspended.

Note: If you wish to remove the Sales records for a user you wish to delete, you will first need to unenroll the user from the course and then delete the account. 

Note: In case a user is anonymized or suspended then you have to first unsuspend the account and then delete it through the user’s page.

Note: You can multiple select users and perform specific bulk actions, such as Enroll and Unenroll from a course, suspend or delete the users.