With Learnworlds you can set two special users where each one of them is responsible for support about courses and the second one about technical problems solutions.
When you set someone as Instuctor/Tech Support an option will appear at the student menu using it a student will be able to send private message to respect person.
In this tutorial you will learn how you can set them in a few easy steps.
1 Log in with your admin account and navigate to "Site-Notifications"->"Admin settings" from your admin menu.
2 To Insert a Teacher Support User click on the "Connect account" at the right of the respect textfield
3 At the "User account" field type "@" and then start typing the name of the user you would like to choose. The results about your search will appear at a dropdown list with users. Select the one you wish.
4 Click "Select account".
5 Similarly you can set a Technical support user. Clicking on the "Choose account" button at the right of the appropriate textfield and following steps 3-4.
6 When you are done click "Save" at the top to finalize your changes.
Remember: You can delete or change the users you have choose whenever you wish.
7 Congratulation! Now your students have the option to send private massages to these two users using the menu shown below.
You are done!