Intercom is one of the various Support integrations that our interface provides. It is a customer messaging platform that shows you who is using your product or website and makes it easy to personally communicate with them through targeted content, behavior-driven email, in-app, and web messages. 

With intercom you can:

  • EDUCATE CUSTOMERS: Create and share content to help people better understand your product and get answers faster. 
  • GET PRODUCT FEEDBACK: Get quality product feedback from the right users, at scale
  • ENGAGE CUSTOMERS: Onboard & retain users with targeted email & in-app messages
  • RESOLVE CUSTOMER ISSUES: Work together in a live conversations inbox & use live user data to solve customer issues faster
  • ACQUIRE CUSTOMERS: Talk directly to visitors to your website to turn them into customers

All Intercom products come with the free Intercom platform which lets you see who your users are, and what they do in your product or site.

In order to integrate your LearnWorld with Intercom, please follow the instructions below:

1 When in admin mode, follow this path: Integrations --> Support.

2 In there, find Intercom, activate its functionality, and paste the app_id of this integration in the appropriate text field. In order to aquire your app_id, you simply have to follow this link: https://app.intercom.io/a/get_started/add_people

(Make sure to select A. Integrate > Any web app/site (JavaScript) you should see something like app_id: "ak4yf2pq" in the script. Copy the given code and paste it in the field).

3 Don't forget to click on the "Save" button to save your progress!