As a school administrator, you can offer subscriptions (via Stripe payment gateway). In case you do so, you might have to provide instructions to learners on canceling an active subscription.

Ask the user to log into your LearnWorlds school and access their Account:

Note: You can find out more on how to customize your After Sign in/up topbar, in our respective article.

On this page, the user will find a Cancel Subscription button.

When clicked, a pop-up message will appear for confirmation.

If the user proceeds, then the Your Account page will display a button for the optional reactivation of the same subscription plan or the option to choose another one by clicking the Change button (if available).

Note: A subscription cancellation, results in the automatic un-enrollment of the learners from the courses included in the subscription plan.