Your naked domain can be connected in two ways: with an A record (in order to have an SSL certificate issued by us) or a forwarding feature from your naked domain to your subdomain (with this option the naked domain will not have an SSL certificate).




A Record

aAdd the A record

1Login to your domain provider and navigate to the DNS Settings.

2Make sure to remove any forwarding feature you may have.

3Click on the pencil icon to edit the existing A record and point it to your school's IP (check how to find the IP).

bCheck if the A record is correct

1Go to Google Admin Toolbox.

2Insert your naked domain free of https:// or / at the end (e.g. learnworlds.com).

3If the A record is properly created, the school's IP will appear in Target.

cRequest the domain's change in your school settings. (If you want to also use a subdomain click here to see the steps.

1Navigate to Site builder  Site Settings  Domain.

2Type the naked domain.

3Click on Verify Domain  Click on Change Domain.

4The verification message will appear. Your domain will be ready within 48 hours from your request.

How to find my school IP?

1Go to Google Admin Toolbox.

2Type your LearnWorlds url free of https:// or / at the end (e.g. academy.learnworlds.com).

3The IP will appear in Data.

Forwarding feature

1Login to your domain provider and navigate to the DNS Settings/DNS Management.

2Click on Add in the Forwarding.

3Type your LearnWorld domain (including www) at the forward to. Make sure to keep the https:// protocol.

4Save the changes.

Notes: 

1The aforementioned steps are based on GoDaddy. The procedure in other providers may vary, however, these are the basic steps you need to take.

2If you want to use your naked domain with an SSL certificate, you will need to add an A Record. This would help to avoid warning for insecure site when a user tries to load it because of browser's security settings. This happens because the SSL certificate is issued for domains initially connected to your school. If your naked domain is not connected with an A record, a warning may appear before the forwarding.

3If the A record currently points to another live website, this change will affect the site and it will not be reachable anymore.

4If you want to use your naked domain along with a subdomain, click here to check the steps.



If you want to upload SCORM files in your learning activities, click here to see the additional steps you need to take.

You can find more useful information about custom domains here.