Click on the Username of any user in your LearnWorlds school and navigate to the Activity tab, to review the activity of a user.
Detailed view of a user’s activity
Here are a few ways you can use this today to improve your bottom line:
1No more lost sales
Did a user fail to complete a purchase of a course? Did a customer fail to renew his subscription at your school? Now you can identify those lost sales and recover them. You can see a user’s failed purchase attempt or subscription renewal failures. Thus you can reach out to them, helping them to checkout or add their credit card info.
2Identify suspicious activity
Do you suspect that users are sharing their account credentials, effectively stealing away your content and getting away with it? Now you can easily verify this because you can see, for every user, all their logins, including time, location, and IP address. All the proof you need to hold delinquent users accountable and get paid what you deserve for your hard work.
3Easier Customer Support
You can easily provide support to your customers because now you have a full picture of their traces in your school. You know when they last logged in, from where what browser and OS they used, and more.
4Provide detailed learner feedback
Now you can drill down into a user’s actions and see how and where they spent their time. You can see where they got stuck and jump in to help them reach their goals.
5Optimize the customer journey
At last, you can study the complete journey of your customers within the platform, from the sign-up to purchase. What courses did they visit? Where they spent their time? Where are you losing them? Did you see a user visiting a course multiple times without purchasing? Send them a discount coupon! Does one particular course catch the eye of many users? Double down and bring it to the front of your school or think about creating an updated version.
And these are just some suggestions. Based on your particular circumstances there are all sorts of ways you can extract value from this. Because knowledge is power.
Where can I find this?
Navigate to Users -> All users, click on the name of a particular user and then click on the Activity tab. Click on See all and you will be transferred to the complete Event Log where the total school activity can be searched, filtered, and exported for further analysis.