There may come a time when you will need to reset or change a user's password. Fear not though because it's a piece of cake to do so.
1 Click on the Users -> All users.
2 Find the record of the learner you would like to reset or update the password of, hover your mouse over the three dots button under Manage, and click on Reset Password or Update Password.
3a Reset Password - In the case of resetting a user's password you will be asked to confirm your action. As soon as you do, the user will receive the following e-mail:
The user will have to click on the link enclosed within the e-mail and load this screen where they can reset their password:
As soon as they put in their new code they should be able to view a confirmation message and automatically be signed in with their new password.
3b Update password - In the case of wanting to change the password manually yourself, you simply have to type the new password in the field and click on Change.