Our Knowledge Base Center articles are being updated for our new platform design. Need assistance? Reach out to support@learnworlds.comIntercom is a customer messaging platform that enables businesses to engage, communicate, and support their customers through various channels. It is designed to facilitate personalized, real-time conversations between businesses and their website or app visitors, as well as existing customers.
With Intercom, you can:
- Educate Customers: Create and share content to help people better understand your product and get answers faster.
- Get Product Feedback: Get quality product feedback from the right users, at scale.
- Engage Customers: Onboard & retain users with targeted email & in-app messages.
- Resolve Customer Issues: Work together in a live conversations inbox & use live user data to solve customer issues faster.
- Acquire Customers: Talk directly to visitors to your website to turn them into customers.
LearnWorlds integration with Intercom, following a few easy steps, allows you to communicate with your students, personally, at scale on your online school, and by email.
Find your Intercom Workspace ID
1. Visit your Intercom Page and click on the profile icon at the bottom left corner of the navigation menu using your Intercom account. Your workspace ID is available under Settings → Installation → Web. On this page, proceed to click on With code.
If you don't have an account, you'll need to create one first. To create an account, click here.
2. Copy your unique 8digit "app_id".
Alternatively, you can find your workspace ID by checking on the URL of any page you have open, in Intercom. It's the code that comes after apps/ in the URL. As an example, the workspace ID in the following URL, is rnl4m1e8.
Activate the integration in your LearnWorlds School
1. Go to Settings → Integrations → Growth tools.
2. Activate Intercom, paste the 8-digit code in the respective field, and click on Save.
The data made available from LearnWorlds to Intercom is the Username & Email of the user.
Visit the Intercom Page to start communicating with your customers.